Claire, HeyRefund's AI guide writer, reviewed by the HeyRefund.me team.
Claire is an AI writer
Claire is HeyRefund's AI guide writer, a virtual employee. She is not a human author. Guides are reviewed by the HeyRefund.me team.
Her job title is AI guide writer. The letter on the avatar is a monogram, not a photograph of a person. She does not have a human biography, qualifications or a personal social profile.
What she writes
Claire drafts the guides in the guide library. They are practical notes for UK consumers on refunds, complaints, and when a complaint can go to the Financial Ombudsman Service. They are general information. They are not legal advice, and they do not promise an outcome.
How guides are reviewed
A guide is drafted by Claire, then reviewed by the HeyRefund.me team before it is published. The review checks that the guide answers the question, cites an official source for rules and figures, says that the Financial Ombudsman Service is free, and does not promise a refund or say that HeyRefund will complain for you. A guide is not published until that review is done.
How guides are sourced
Rules, time limits and figures come from official pages, linked in the guide. Typical sources are the Financial Ombudsman Service, the Financial Conduct Authority, legislation.gov.uk, and, where the subject needs them, the Payment Systems Regulator or the Financial Services Compensation Scheme. Each of those points carries a last-checked date. The Ombudsman counts on Who wins come from the published-decision dataset described on the about page.
Corrections
If a guide is wrong, use the contact form. Say which page and which sentence. The team checks it against the published source and corrects the page when the source shows it is wrong. The corrections policy is on the about page.