FIRMDEX
The real Financial Ombudsman record of 39 UK banks, insurers and lenders. Published Financial Ombudsman Service decisions, 2013-April 2026. “Went the customer’s way” means upheld or partly upheld. Past decisions are not a chance of winning.
BANKS
No.001BANKBank of Scotland27,280 decisions
3,711 went the customer’s wayPPI Claims13,263Mortgages3,483✉ Check my caseFull record →
3,711 went the customer’s wayPPI Claims13,263Mortgages3,483✉ Check my caseFull record →
No.002BANKBarclays24,759 decisions
6,821 went the customer’s wayPPI Claims9,971Banking Disputes5,450✉ Check my caseFull record →
6,821 went the customer’s wayPPI Claims9,971Banking Disputes5,450✉ Check my caseFull record →
No.003BANKLloyds Bank21,685 decisions
4,319 went the customer’s wayPPI Claims9,689Consumer Credit5,014✉ Check my caseFull record →
4,319 went the customer’s wayPPI Claims9,689Consumer Credit5,014✉ Check my caseFull record →
No.004BANKHSBC17,364 decisions
6,031 went the customer’s wayPPI Claims6,973Banking Disputes3,551✉ Check my caseFull record →
6,031 went the customer’s wayPPI Claims6,973Banking Disputes3,551✉ Check my caseFull record →
No.005BANKSantander15,064 decisions
4,176 went the customer’s wayPPI Claims5,779Banking Disputes2,991✉ Check my caseFull record →
4,176 went the customer’s wayPPI Claims5,779Banking Disputes2,991✉ Check my caseFull record →
No.006BANKNationwide Building Society13,072 decisions
2,998 went the customer’s wayPPI Claims5,806Mortgages3,111✉ Check my caseFull record →
2,998 went the customer’s wayPPI Claims5,806Mortgages3,111✉ Check my caseFull record →
No.007BANKNatWest12,509 decisions
2,766 went the customer’s wayPPI Claims4,898Banking Disputes2,870✉ Check my caseFull record →
2,766 went the customer’s wayPPI Claims4,898Banking Disputes2,870✉ Check my caseFull record →
No.012BANKRoyal Bank of Scotland6,092 decisions
1,583 went the customer’s wayPPI Claims2,857Banking Disputes869✉ Check my caseFull record →
1,583 went the customer’s wayPPI Claims2,857Banking Disputes869✉ Check my caseFull record →
No.013BANKTesco3,959 decisions
1,674 went the customer’s wayPPI Claims1,504Consumer Credit679✉ Check my caseFull record →
1,674 went the customer’s wayPPI Claims1,504Consumer Credit679✉ Check my caseFull record →
No.016BANKClydesdale Bank3,824 decisions
1,058 went the customer’s wayPPI Claims1,345Consumer Credit551✉ Check my caseFull record →
1,058 went the customer’s wayPPI Claims1,345Consumer Credit551✉ Check my caseFull record →
No.019BANKTSB Bank3,470 decisions
1,117 went the customer’s wayBanking Disputes1,082PPI Claims1,027✉ Check my caseFull record →
1,117 went the customer’s wayBanking Disputes1,082PPI Claims1,027✉ Check my caseFull record →
No.020BANKRevolut3,412 decisions
1,066 went the customer’s wayFraud & Scams1,948PPI Claims475✉ Check my caseFull record →
1,066 went the customer’s wayFraud & Scams1,948PPI Claims475✉ Check my caseFull record →
No.023BANKMonzo2,660 decisions
1,032 went the customer’s wayFraud & Scams1,189Payment Disputes540✉ Check my caseFull record →
1,032 went the customer’s wayFraud & Scams1,189Payment Disputes540✉ Check my caseFull record →
No.026BANKShawbrook Bank2,262 decisions
706 went the customer’s wayConsumer Credit1,624PPI Claims277✉ Check my caseFull record →
706 went the customer’s wayConsumer Credit1,624PPI Claims277✉ Check my caseFull record →
No.027BANKCo Operative Bank2,196 decisions
538 went the customer’s wayPPI Claims914Banking Disputes375✉ Check my caseFull record →
538 went the customer’s wayPPI Claims914Banking Disputes375✉ Check my caseFull record →
No.029BANKYorkshire Building Society2,125 decisions
652 went the customer’s wayPPI Claims1,093Consumer Credit284✉ Check my caseFull record →
652 went the customer’s wayPPI Claims1,093Consumer Credit284✉ Check my caseFull record →
INSURERS
No.008INSURERAXA7,658 decisions
1,880 went the customer’s wayPPI Claims3,577Insurance Claims2,171✉ Check my caseFull record →
1,880 went the customer’s wayPPI Claims3,577Insurance Claims2,171✉ Check my caseFull record →
No.009INSURERAviva7,357 decisions
2,139 went the customer’s wayPPI Claims2,074Home Insurance963✉ Check my caseFull record →
2,139 went the customer’s wayPPI Claims2,074Home Insurance963✉ Check my caseFull record →
No.011INSURERUK Insurance6,606 decisions
2,183 went the customer’s wayPPI Claims2,269Motor Insurance1,082✉ Check my caseFull record →
2,183 went the customer’s wayPPI Claims2,269Motor Insurance1,082✉ Check my caseFull record →
No.014INSURERRSA3,947 decisions
1,406 went the customer’s wayPPI Claims1,218Home Insurance1,047✉ Check my caseFull record →
1,406 went the customer’s wayPPI Claims1,218Home Insurance1,047✉ Check my caseFull record →
No.017INSURERAdmiral3,706 decisions
1,623 went the customer’s wayMotor Insurance1,349PPI Claims992✉ Check my caseFull record →
1,623 went the customer’s wayMotor Insurance1,349PPI Claims992✉ Check my caseFull record →
No.018INSURERFinancial Insurance Company3,650 decisions
885 went the customer’s wayPPI Claims2,017Consumer Credit544✉ Check my caseFull record →
885 went the customer’s wayPPI Claims2,017Consumer Credit544✉ Check my caseFull record →
No.021INSURERAgeas2,996 decisions
1,274 went the customer’s wayPPI Claims1,122Home Insurance494✉ Check my caseFull record →
1,274 went the customer’s wayPPI Claims1,122Home Insurance494✉ Check my caseFull record →
No.022INSURERLegal & General2,687 decisions
854 went the customer’s wayPPI Claims1,174Insurance Claims533✉ Check my caseFull record →
854 went the customer’s wayPPI Claims1,174Insurance Claims533✉ Check my caseFull record →
No.025INSURERAllianz2,443 decisions
498 went the customer’s wayPPI Claims1,169Insurance Claims387✉ Check my caseFull record →
498 went the customer’s wayPPI Claims1,169Insurance Claims387✉ Check my caseFull record →
No.031INSURERLiverpool Victoria1,923 decisions
579 went the customer’s wayPPI Claims626Motor Insurance409✉ Check my caseFull record →
579 went the customer’s wayPPI Claims626Motor Insurance409✉ Check my caseFull record →
No.032INSURERBritish Gas1,875 decisions
842 went the customer’s wayInsurance Claims878PPI Claims563✉ Check my caseFull record →
842 went the customer’s wayInsurance Claims878PPI Claims563✉ Check my caseFull record →
No.033INSURERZurich1,866 decisions
553 went the customer’s wayPPI Claims632Insurance Claims275✉ Check my caseFull record →
553 went the customer’s wayPPI Claims632Insurance Claims275✉ Check my caseFull record →
No.034INSUREREsure1,849 decisions
858 went the customer’s wayMotor Insurance709PPI Claims469✉ Check my caseFull record →
858 went the customer’s wayMotor Insurance709PPI Claims469✉ Check my caseFull record →
No.037INSURERAdvantage Insurance1,680 decisions
786 went the customer’s wayMotor Insurance784PPI Claims387✉ Check my caseFull record →
786 went the customer’s wayMotor Insurance784PPI Claims387✉ Check my caseFull record →
No.038INSURERInter Partner Assistance1,620 decisions
723 went the customer’s wayPPI Claims552Travel Insurance330✉ Check my caseFull record →
723 went the customer’s wayPPI Claims552Travel Insurance330✉ Check my caseFull record →
No.039INSURERLloyd's1,531 decisions
615 went the customer’s wayPPI Claims562Home Insurance360✉ Check my caseFull record →
615 went the customer’s wayPPI Claims562Home Insurance360✉ Check my caseFull record →
LENDERS & CARDS
No.010LENDERCapital One6,702 decisions
2,609 went the customer’s wayPPI Claims3,586Consumer Credit1,110✉ Check my caseFull record →
2,609 went the customer’s wayPPI Claims3,586Consumer Credit1,110✉ Check my caseFull record →
No.015LENDERMBNA3,850 decisions
1,143 went the customer’s wayPPI Claims1,917Consumer Credit640✉ Check my caseFull record →
1,143 went the customer’s wayPPI Claims1,917Consumer Credit640✉ Check my caseFull record →
No.024LENDERNewday2,561 decisions
1,234 went the customer’s wayConsumer Credit1,042PPI Claims570✉ Check my caseFull record →
1,234 went the customer’s wayConsumer Credit1,042PPI Claims570✉ Check my caseFull record →
No.028LENDERCanada Square Operations2,153 decisions
897 went the customer’s wayPPI Claims1,265Consumer Credit270✉ Check my caseFull record →
897 went the customer’s wayPPI Claims1,265Consumer Credit270✉ Check my caseFull record →
No.030LENDERClydesdale Financial Services1,929 decisions
491 went the customer’s wayConsumer Credit881PPI Claims571✉ Check my caseFull record →
491 went the customer’s wayConsumer Credit881PPI Claims571✉ Check my caseFull record →
No.035LENDERAmerican Express1,803 decisions
501 went the customer’s wayPayment Disputes776PPI Claims470✉ Check my caseFull record →
501 went the customer’s wayPayment Disputes776PPI Claims470✉ Check my caseFull record →
No.036LENDERVolkswagen Financial Services1,743 decisions
620 went the customer’s wayPPI Claims586Motor Finance578✉ Check my caseFull record →
620 went the customer’s wayPPI Claims586Motor Finance578✉ Check my caseFull record →
Numbers updated 06.07.2026. Firms are grouped by brand. Complaint groups are broad, rough labels.