A short conversation in plain English. The caseworker asks the right follow-up questions and builds your case file as you talk.
Your facts are assessed against real complaints data and Ombudsman decision patterns: case strength, comparable outcomes, likely compensation.
A personalised complaint pack: the letter, the legal arguments, the evidence checklist, and what to do if the firm says no.
You chat with our caseworker, which asks targeted questions about your dispute. No sign-up is needed to begin, and your answers stay private.
We use real complaints data and Ombudsman decision patterns to help assess your case, then prepare an assessment and complaint pack using the details you gave us.
Not always. The first step is usually a formal complaint to the firm. If the firm rejects or ignores it, your pack includes escalation steps.
The assessment is free. If your case is suitable, you can unlock the complaint pack through the checkout flow before it is delivered.
No. HeyRefund is not a law firm. We provide document-preparation tools and pattern assessment based on real complaints data and Ombudsman decision patterns.