Your personal refund agent. GET REFUNDS
FROM UK banks, insurers and lenders
Free · no signupNot legal adviceNot a law firmNot a claims company
Today
Hey 👋 I’m your personal refund agent. Did a bank, insurer or lender say no to you?
Play first if you like. When you’re ready, tell me what happened. I’ll tell you if you have a case, what it could be worth, and what to do next.
What I’ve read
Published Financial Ombudsman decisions: banks, insurers, lenders, pensions, investments, mortgages.
HeyRefund is a free tool for UK consumers that checks your complaint against published Financial Ombudsman decisions and drafts the complaint for you.
FIRMDEX
Each firm’s real ombudsman record: banks, insurers and lenders.
No.023BANKMonzo1,032 customers won
of 2,660 decisionsNo.020BANKRevolut1,066 customers won
of 3,412 decisionsNo.002BANKBarclays6,821 customers won
of 24,759 decisionsNo.009INSURERAviva2,139 customers won
of 7,357 decisionsNo.017INSURERAdmiral1,623 customers won
of 3,706 decisionsNo.008INSURERAXA1,880 customers won
of 7,658 decisions
of 2,660 decisionsNo.020BANKRevolut1,066 customers won
of 3,412 decisionsNo.002BANKBarclays6,821 customers won
of 24,759 decisionsNo.009INSURERAviva2,139 customers won
of 7,357 decisionsNo.017INSURERAdmiral1,623 customers won
of 3,706 decisionsNo.008INSURERAXA1,880 customers won
of 7,658 decisions
GUIDES
Plain-English guides to UK financial complaints.
BANKING & CARDSMoney taken from your account without permission? Your refund rightsINSURANCETravel insurance claim rejected for non-disclosure? What to do nextINSURANCECar written off and the payout looks low? How to dispute the valuationBANKING & CARDSWhat to do if your bank refuses to refund money lost to a scam