EGR Wealth Limited in administration: what it means for your investments

EGR Wealth Limited entered administration on 24 August 2026. The firm did not hold your money or investments directly - the FCA says these are held by a separate regulated firm under rules built to protect them if EGR Wealth failed. Joint administrators from Kroll Advisory are now running the firm and are your first point of contact for questions about your account or an existing complaint.

If you had a discretionary investment portfolio, a complaint, or a compensation offer with EGR Wealth, this guide covers what the administration changes, what it doesn't, and how to check what you might be owed.

Key takeaways

• Your assets are held separately. EGR Wealth did not hold client money or custody assets itself - another regulated firm holds these under FCA client-asset rules.
• The firm remains FCA-authorised during the administration and must still comply with FCA rules; the FCA says it will keep engaging with the joint administrators.
• If you had a complaint or compensation offer outstanding, you may still be able to claim - but the FCA warns the insolvent firm will likely not have enough money to pay in full.
• The FSCS has already opened a dedicated claims page for EGR Wealth customers; check your own eligibility rather than assuming cover applies.
• You can still complain and escalate to the Financial Ombudsman Service, which is free.
• You don't need a claims management company - the FCA says most customers get no benefit from one, and a CMC will take a fee out of any money you recover.

What has happened to EGR Wealth?

On 24 August 2026, Robert Goodhew and Geoff Bouchier of Kroll Advisory Limited were appointed joint administrators of EGR Wealth Limited. According to the FCA, the firm had agreed to a voluntary requirement restricting its activities on 24 July 2026, a month before the administration began. EGR Wealth provided discretionary investment management, managed client investment portfolios, and handled the transfer and administration of client investments.

The joint administrators are officers of the court and must comply with insolvency law; the FCA says they are responsible for managing the firm's affairs and for acting in the best interests of people owed money by EGR Wealth. The firm remains FCA-authorised and supervised throughout the administration, and the FCA says it will continue to engage with the administrators to seek the best outcome for customers.

For questions about your account or a claim, the administrators list these contacts:

• Phone: +44 (0)20 7029 5078
• Website: www.kroll.com
• Address: Kroll Advisory Ltd, The News Building, Level 6, 3 London Bridge Street, London SE1 9SG

What has happened to my investments?

EGR Wealth did not hold client money or custody assets itself. The FCA confirms these are held by another regulated firm, under rules designed to protect client money and custody assets if the holding firm fails. That separation is why an administration like this one is not, on its own, the same as a bank or broker collapse where the money physically sat with the failed firm.

The FCA still recommends you act:

• Contact the joint administrators if you need urgent help with your account, have questions about income or withdrawals, or want to discuss your options.
• Make sure your contact details are up to date with EGR Wealth, using the contacts above.
• Decide which firm you want managing your investments going forward - the FCA warns that otherwise your funds will not be actively managed, which can itself cause financial harm such as underperformance.

If you want free, impartial guidance on your options, the government-backed MoneyHelper service offers this at no cost.

I already had a complaint - what happens now?

If you had complained to EGR Wealth, the FCA says you may still be able to claim money owed to you - but because the firm is insolvent, it warns there is likely not enough money to pay compensation in full. This covers three situations specifically:

The Financial Ombudsman Service can be reached on 0800 023 4567 or via financial-ombudsman.org.uk if you want to check on a referred complaint.

Will the FSCS cover my losses?

The Financial Services Compensation Scheme (FSCS) protects consumers when UK-authorised financial services firms fail, subject to its own eligibility criteria for which people and losses are covered. The FSCS has already opened a dedicated claims page for EGR Wealth customers, and the joint administrators say they will work with the FSCS to decide next steps.

Do not assume you're covered - eligibility depends on the type of activity and loss involved. Check directly:

• Phone: 0800 678 1100
• Website: fscs.org.uk (search "EGR Wealth" for the dedicated claims page)

If you've claimed against a failed investment firm before, our guide to the Prosper Capital/Crowd2Let liquidation and FSCS claims walks through what an FSCS claim actually involves.

Do I need a claims management company?

No - and the FCA is direct about this. A claims management company (CMC) may approach you offering to help bring a claim, but the FCA says "for most customers, there is no benefit in involving a third party in reclaiming your assets." If you use a CMC, it will typically take a fee out of whatever you recover. If you're considering one, the FCA suggests discussing your situation with the joint administrators first, which costs nothing.

What evidence helps

• your account opening documents and any portfolio agreement or mandate with EGR Wealth
• statements showing your holdings, transactions, and any charges applied
• any final response letter or compensation offer you received from EGR Wealth
• correspondence confirming you referred a complaint to the Financial Ombudsman Service
• any FSCS claim reference, once you have made contact

Watch for scams

The FCA specifically warns customers to stay alert to fraud during this period. If you receive an unexpected call from someone claiming to be from EGR Wealth, Kroll Advisory, or the FCA itself, end the call and contact the relevant organisation directly using the numbers above rather than any number the caller gives you.

When and how to escalate

If you have an unresolved complaint about how your investments were managed, sold, or priced, you can still escalate it. Once you get a final response you disagree with, or eight weeks pass without one, you can take the complaint to the Financial Ombudsman Service - it is free, independent, and you keep anything it awards. As with any insolvent firm, whether money is actually paid depends on the funds available in the administration - a real limitation, not a reason to skip registering your claim with the administrators, the Ombudsman, or the FSCS.

Sources: FCA, EGR Wealth Limited enters administration (Last checked: 26.08.2026); FCA, How to claim compensation if a firm fails (Last checked: 26.08.2026); FCA, Using claims management companies (Last checked: 26.08.2026); FSCS, EGR Wealth Limited - making a claim (Last checked: 26.08.2026); Financial Ombudsman Service, financial-ombudsman.org.uk (Last checked: 26.08.2026).

How HeyRefund can help

If EGR Wealth's collapse leaves you with an unresolved complaint, HeyRefund helps you pull your account documents, statements, and correspondence into a clear timeline you can send to the joint administrators, the FSCS, or the Financial Ombudsman Service. If you're weighing a related issue - such as a pension transfer that was delayed or mishandled before the firm failed - see our guide on pension and investment transfer delay complaints, or if you held a mini-bond or loan note through a firm that has since failed, see what to do if a mini-bond or loan note lost you money.

Everything above you can do yourself for free. HeyRefund just makes the file easier to build and harder to ignore.