3 guides
Crypto scams sit in an awkward gap: the 2024 reimbursement rules often do not cover them. But banks can still be responsible for missing obvious fraud warning signs. Here are the routes that remain and how to build the complaint.
If a payment left your account that you did not make or approve, the starting point in UK law is that the bank refunds it - usually by the end of the next business day. This guide explains the rules, the exceptions and what to do if the bank says no.
A bank rejection isn't the final word. Since October 2024, many bank-transfer scam victims may be covered by reimbursement rules - here's how to challenge a refusal and escalate for free.