Logbook Lending Limited in administration: what it means for your loan

Logbook Lending Limited - trading as Log Book Loans 247, AFPremier.co.uk, pawnmy.co.uk and LBL Asset Finance - entered administration on 1 July 2026. Your loan agreement still stands, and the FCA says you should keep making payments as usual. The firm is no longer lending, but complaints and claims are still possible.

If you borrowed against your car or pawned valuables with any of those brands, this guide covers what the administration means in practice: payments, your vehicle, pawned items, and how to pursue a complaint against a firm that has failed.

Key takeaways

• Keep paying. The FCA has confirmed all existing agreements remain in place and customers should continue payments as usual.
• The firm has stopped lending. Joint Administrators from BTG Begbies Traynor (London) LLP were appointed on 1 July 2026.
• With a logbook loan the lender owns your vehicle until the loan is repaid - so stopping payments can still put it at risk.
• You can still complain - about unaffordable lending, fees, or how you were treated - and the Financial Ombudsman Service is free.
• FSCS cover may not apply to credit customers; the FCA notes some activities, such as high-cost credit, are not covered.
• Be alert to scams: the FCA warns against trusting unexpected calls or emails about a failed firm, even when the caller knows your details.

What has happened to Logbook Lending Limited?

On 1 July 2026 the firm entered administration, and Paul Appleton, Adam Shama and Robert Ferne of BTG Begbies Traynor (London) LLP were appointed Joint Administrators. The FCA announced the failure on 10 July 2026 and says it is in regular contact with the firm and the administrators "to help ensure customers are treated fairly".

Logbook Lending provided logbook loans (lending secured on vehicles, also called bill of sale agreements) and pawnbroking. It is no longer lending, but the administrators are now running the firm's affairs - which includes collecting loan payments and dealing with customer questions and claims.

For questions about your loan or a claim against the firm, the FCA lists these contacts:

• Firm phone: 020 8731 2557
• Firm email: [email protected]
• Joint Administrators email: [email protected]

Do I still have to pay my logbook loan?

Yes. The FCA is explicit: all existing loan agreements remain in place, and customers should continue to make payments as usual. An administration does not cancel your debt or your contract.

It matters more than usual here. With a logbook loan you normally sign two agreements - a personal loan agreement and a bill of sale, which transfers legal ownership of your vehicle to the lender until the loan is repaid in full. The Financial Ombudsman Service's guidance on logbook loans notes that if the full amount is not repaid, the lender can take the vehicle and sell it. That position does not change because the lender is in administration.

If you are struggling to pay, do not simply stop. Contact the firm or the administrators and explain your situation - and if you think the loan should never have been lent to you, see the complaint section below. Free, impartial help is available from the government-backed MoneyHelper service, which the FCA points customers to.

What happens to items I have pawned?

Pawnbroking agreements sit among the "existing agreements" the FCA says remain in place. If you have items with pawnmy.co.uk or another of the firm's brands:

• Contact the administrators using the details above and ask how redemption is being handled - what to pay, where, and by when.
• Keep your paperwork: the pawn receipt, the agreement, and proof of any payments.
• Put questions in writing (email rather than phone where possible) so you have a record of what you were told.

The administrators have said, via the FCA, that they will update customers as soon as possible.

Which situation are you in?

Your situation	What to do now
Up to date with payments	Keep paying as usual; watch for letters or emails from the administrators.
Struggling to pay	Contact the firm/administrators before missing a payment; get free debt guidance from MoneyHelper.
Think the loan was unaffordable or mis-sold	Complain in writing to the firm now - administration does not stop a complaint.
Items in pawn	Ask the administrators in writing how and when you can redeem them.
Already had a complaint in progress	Chase it in writing; the eight-week clock and your Ombudsman rights still matter.

Can I still complain about my logbook loan?

Yes. The complaints the Financial Ombudsman Service says it commonly sees about logbook loans include lenders not checking properly whether the loan was affordable, unclear information at the point of sale, unfair fees and charges, unhelpful treatment in financial difficulty, and vehicles being taken away - sometimes with personal possessions inside.

If any of that matches your experience, the process is the same as for any lender:

1. Complain to the firm first, in writing, addressed to the firm at its usual contacts (the administrators are now responsible for the firm's affairs).
2. Say clearly what happened, when, and what you want to put it right.
3. If you get a final response you disagree with - or eight weeks pass without one - you can take the complaint to the Financial Ombudsman Service, which is free.

Where the Ombudsman finds a lender treated a customer unfairly, its general approach is to put you back in the position you would have been in - which in logbook loan cases may mean changing the amount owed, refunding money, or restructuring repayments.

One honest caveat: whether an upheld complaint actually results in money being paid can depend on the administration - a failed firm's funds are limited. Ask the Joint Administrators how customer claims are being handled, and don't let that uncertainty stop you registering a claim: unregistered claims generally can't be paid at all. On the FSCS question, the FCA's guidance on failed firms notes that some firms and activities are not covered - it gives high-cost short-term credit as an example - so check your eligibility directly with the FSCS rather than assuming.

What evidence helps

• your loan or pawn agreement (both documents, if you signed a loan agreement and a bill of sale)
• statements or bank records showing what you borrowed and repaid
• anything showing your income and outgoings at the time you took the loan - central to an unaffordable lending complaint
• letters, emails or texts from the firm, especially about arrears, fees, or taking your vehicle
• your pawn receipt and photos of pawned items, if that applies

How to structure the complaint

Keep it factual and dated: when you took the loan, what checks were (or were not) made, what you were told, what went wrong, and what you want. If your complaint is that the lending was unaffordable, say what the firm would have seen if it had checked properly. The approach - and the common lender pushbacks - are the same as for other high-cost credit; our payday loan refund guide walks through the affordability argument in detail.

When and how to escalate

If the firm rejects your complaint or eight weeks pass, you can go to the Financial Ombudsman Service - it is free, independent, and you keep anything it awards. Its website has a dedicated section on logbook loan complaints, including case studies on unaffordable lending and vehicles being taken.

Sources: FCA news story, Logbook Lending Limited enters administration (Last checked: 16.07.2026); Financial Ombudsman Service, Logbook loans (Last checked: 16.07.2026); FCA, How to claim compensation if a firm fails (Last checked: 16.07.2026).

Watch for scams - and for unnecessary middlemen

The FCA's guidance on failed firms carries two warnings worth repeating. First, treat unexpected calls, emails or texts about the firm with caution, even if the caller knows basic information about you - fraudsters target customers of failed firms, so check contact details against the FCA's own pages before acting. Second, you do not need to pay anyone to claim: a claims management company will charge a fee for something that is free and simple to do yourself.

How HeyRefund can help

A complaint against a firm in administration rewards good paperwork: dates, agreements, payment records, and a clearly structured argument. HeyRefund helps you organise the timeline and evidence and prepare a complaint you can send to the administrators - and, if it comes to it, to the Financial Ombudsman Service.

Everything above you can do yourself for free. HeyRefund just makes the file easier to build and harder to ignore.