5 guides
Interest on a credit card or store card can sometimes be challenged, but the reason matters. This guide uses real Financial Ombudsman decisions to show when complaints are stronger, when they are weaker, and how to ask for interest to be frozen or refunded.
If a payment left your account that you did not make or approve, the starting point in UK law is that the bank refunds it - usually by the end of the next business day. This guide explains the rules, the exceptions and what to do if the bank says no.
A frozen account can leave you unable to pay bills or access money. This guide explains why banks block accounts, what to send, and how to complain if the process is unfair.
Had a card refund refused, or unsure whether chargeback or Section 75 applies? This guide explains the difference, the evidence that matters, and how to challenge a rejection.
A bank rejection isn't the final word. Since October 2024, many bank-transfer scam victims may be covered by reimbursement rules - here's how to challenge a refusal and escalate for free.