Jarvis Investment Management in special administration: what clients with money or shares held there should do
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Jarvis Investment Management Ltd, an FCA-authorised wealth management and stockbroking firm, entered special administration on 14 October 2026. Adam Stephens and Philip Hemming of S&W Partners LLP are the special administrators. If you hold money or investments through Jarvis, you may not be able to trade them for now. Here is who to contact and what usually happens next.
Key takeaways
- Jarvis Investment Management Ltd entered special administration on 14 October 2026. The special administrators are Adam Stephens and Philip Hemming of S&W Partners LLP.
- The FCA says clients cannot trade or otherwise use custody assets or client money held with the firm while the administrators assess the position.
- Clients should expect a letter within 8 weeks of the appointment explaining how the administrators plan to return money and assets, and how to claim.
- On 16 October 2026 FSCS said it is not yet open to claims and that customers need not contact it at this stage. Where a claim is eligible, FSCS may cover up to £85,000.
- The FCA says that for most clients there is no benefit in paying a claims management company or law firm to reclaim assets.
- Be alert to scam calls using the names of Jarvis, S&W Partners or the FCA.
What happened to Jarvis Investment Management?
The FCA says Jarvis Investment (firm reference number 116413) is authorised and regulated to provide wealth management services. FSCS describes it as an execution-only stockbroking and custody firm that served direct retail investors and corporate introducers.
On 16 September 2022 the firm agreed a voluntary requirement with the FCA. This restricted the activities it could carry out without FCA consent. On 14 October 2026 the High Court placed it into special administration. Special administration is a modified insolvency procedure for certain investment firms, and the administrators are officers of the court. The firm remains FCA-authorised, and the FCA says it will work with the administrators to seek the best outcome for clients.
The administrators have three aims, according to the FCA: return client money and custody assets as soon as they reasonably can, engage promptly with market infrastructure bodies and the authorities, and either rescue the firm or wind it up in the best interest of creditors.
What should I do if I have money or investments with Jarvis?
| Your situation | What to do |
|---|---|
| You are a direct client of Jarvis | Contact the special administrators for updates. Watch for their letter, due within 8 weeks of appointment. |
| Your adviser or wealth manager told you your money or assets sit at Jarvis | Speak to your adviser or wealth manager first. They can explain the process and how to deal with the administrators. |
| You made a complaint or claim to Jarvis before the administration | The FCA recommends contacting the special administrators, who can explain how complaints and claims will be handled. |
| You already have a case open at the Financial Ombudsman Service | The FCA says the Ombudsman will contact you about next steps. You need not take action, but you can contact them. |
| You face severe financial hardship because you cannot reach your investments | Tell the special administrators about your circumstances. |
| Someone calls claiming to be from Jarvis, S&W Partners or the FCA | End the call. Contact the administrators using the verified details below. |
How to contact the special administrators
- Telephone: +44 (0) 20 3400 7999
- Email: [email protected] (FSCS lists this address; the FCA page also lists a separate address for redress claims)
- Post: c/o S&W Restructuring, 45 Gresham Street, London, EC2V 7BG
- Webpage: swgroup.com Jarvis Investment Management page
The FCA Consumer Helpline is on 0800 111 6768 (freephone) or 0300 500 8082 from the UK, if you have general questions.
Will I get my money and assets back?
The administrators will assess the client money and custody assets Jarvis held, and then work to return them where possible. FSCS adds that they will consider "the options for returning them or transferring them to a new broker". The administrators decide how best to do this.
Costs of returning money and assets, including the administrators' fees, may be deducted from client money or assets if there are not enough funds to pay for the return. This is why the FSCS position matters, as the next section explains.
What has FSCS said so far?
The Financial Services Compensation Scheme protects customers when authorised firms fail. The FCA says that if a claim is eligible, FSCS may cover any shortfall in client money or assets, and the costs of returning them, up to £85,000.
For Jarvis specifically, FSCS posted this on its firm page on 16 October 2026:
- It is working with the administrators and the FCA to understand the position.
- No decision has been made about FSCS protection or how money and assets will be returned.
- It is not currently open to customer claims against Jarvis.
- It is looking at whether any claims may be eligible, including the position of customers affected by Jarvis's existing redress programmes.
- Customers do not need to contact FSCS or submit a claim at this stage.
You can subscribe to updates on the FSCS Jarvis Investment page. Treat any FSCS cover as possible, not certain, until FSCS confirms it.
What evidence helps
- Account statements, contract notes and valuations showing what Jarvis held for you
- Records of deposits, transfers and withdrawals
- Letters or emails from Jarvis, your adviser or wealth manager, including any about the 2022 restrictions
- Details and reference numbers of any earlier complaint or redress claim against Jarvis
- Your Jarvis account or client reference number, and the name of any introducer or adviser
When and how to escalate
For now, the special administrators are your first point of contact. They manage the firm's affairs and decide how money and assets are returned. If you disagree with how a claim is later treated, the Financial Ombudsman Service, which is free to use, may be able to look at it, depending on the circumstances. You can also check whether FSCS protection applies once it opens claims.
You do not need to pay anyone to do this. The FCA warns that a claims management company or law firm will likely seek a fee that may reduce what you get back, and suggests you first discuss any such offer with the special administrators.
Related guides
Other failed-firm situations have similar steps. See our guides on ITI Capital's special administration, Prosper Capital's liquidation and FSCS claims and how to complain about a bank or insurer.
How HeyRefund can help
If you need to pull together statements, work out what you held and when, or keep a clear record of letters from the administrators, HeyRefund can help you organise that paper trail into a file you can use for a claim or complaint.
Everything above you can do yourself for free, directly with the special administrators, FSCS and the Financial Ombudsman Service. HeyRefund just makes the file easier to build.
Sources: FCA, Jarvis Investment Management Limited enters special administration (Last checked: 22.10.2026); FSCS, Jarvis Investment Management Ltd (Last checked: 22.10.2026); FSCS, What we cover - investments (Last checked: 22.10.2026); FCA, FCA Firm Checker (Last checked: 22.10.2026); Financial Ombudsman Service, Investment complaints (Last checked: 22.10.2026).
Frequently asked questions
What happened to Jarvis Investment Management?
Jarvis Investment Management Ltd, an FCA-authorised wealth management and stockbroking firm, entered special administration on 14 October 2026. Adam Stephens and Philip Hemming of S&W Partners LLP were appointed as special administrators. The firm had agreed a voluntary requirement with the FCA on 16 September 2022 that restricted what it could do without FCA consent.
Will I get my money and investments back?
The special administrators will assess the client money and custody assets the firm held, then work to return them to clients where possible. The FCA says they will write to clients within 8 weeks of their appointment to explain how they plan to do this and how to make a claim.
Can I claim from FSCS now?
Not yet. On 16 October 2026 FSCS said it was not open to customer claims against Jarvis Investment, that no decision had been made about FSCS protection, and that customers do not need to contact FSCS or submit a claim at this stage. If a claim is later eligible, FSCS may cover a shortfall or the cost of returning assets, up to £85,000.
Do I need a claims management company or law firm?
The FCA says that for most clients there is no benefit in involving a third party to reclaim assets. Such a firm will likely charge a fee that may reduce what you get back. Speak to the special administrators first.
This guide is general information, not legal or financial advice, and does not guarantee any outcome. Rules and time limits change. Complaining to a financial firm and escalating to the Financial Ombudsman Service is free, and you keep any compensation. HeyRefund is not a law firm and does not provide legal advice or claims-management services; it offers document-preparation tools based on real complaints data and Financial Ombudsman decision patterns. For advice on your circumstances, consider a free service such as Citizens Advice.