Chandler King (City) Limited in liquidation: what clients and complainants should do

Chandler King (City) Limited, an FCA-authorised independent financial adviser, went into creditors' voluntary liquidation on 17 September 2026. If you took investment or pension advice from the firm, or have a complaint against it, the joint liquidators at Parker Andrews are your first point of contact.

Key takeaways

• Chandler King (City) Limited entered creditors' voluntary liquidation on 17 September 2026. Grace Jones and Karyn Jones of Parker Andrews are the joint liquidators.
• The firm advised on investments and pensions. The FCA says the Financial Ombudsman Service had upheld complaints about unsuitable investment advice given without adequately explaining the risks.
• For eligible clients, the FCA says the FSCS will cover custody assets and client money shortfalls up to £85,000. The liquidators will work with FSCS to confirm the position.
• If your complaint is already with the Ombudsman, the FCA says you do not need to act now. The Ombudsman will contact you.
• The FCA says that for most clients a claims management company or law firm brings no benefit and may take a fee from what you get back.

What happened to Chandler King?

Chandler King was an independent financial adviser that advised on investments and pensions. On 28 April 2026, it agreed a voluntary requirement with the FCA that restricted its activities. Before liquidation, it applied to cancel its FCA permissions. The FCA says that application is subject to review.

The firm then stopped trading. The FCA's notice says the director took steps to place it into creditors' voluntary liquidation, after considering the firm's financial position and receiving professional insolvency advice.

What should I do if I am a Chandler King client?

How to contact the joint liquidators

• Client helpline: 01603 284284
• Website: parkerandrews.co.uk

Use contact details taken from the FCA notice or the firm's official letters. Be careful with unexpected calls or messages that mention the firm, as scammers may use a failure like this.

Will I get my money or investments back?

The joint liquidators will review any client money and custody assets the firm held to confirm the current position. The FCA says they will then work to return as much as possible as quickly as possible, and will write to customers with proposals and explain any claims process that may apply.

You may have to bear some costs. The FCA says the costs of distributing assets, including the liquidators' fees, may be deducted from client money or custody assets. For eligible clients, FSCS may cover these costs, as set out below.

Will FSCS cover any losses?

The Financial Services Compensation Scheme (FSCS) protects consumers when authorised firms fail. It has eligibility rules covering both the people and the businesses it protects.

The FCA says that for eligible clients, FSCS will cover custody assets and client money shortfalls up to £85,000, including the costs of distributing them back to clients. The liquidators will work with FSCS to determine the position and will provide updates.

FSCS's own investment guidance says the limit for firms that failed after 1 April 2019 is up to £85,000 per eligible person, per firm. It also says it cannot accept claims for poor investment performance, and that the activity, such as giving advice, must be regulated. Check FSCS's guidance before assuming your loss is or is not covered.

What happens to complaints against Chandler King?

The FCA says that if you have an existing complaint, you should contact the joint liquidators. If you have already referred a complaint to the Financial Ombudsman Service, you do not need to take any action now. As the firm is in liquidation, the Ombudsman will contact you in due course about next steps.

A firm in liquidation may not be able to pay compensation in full. That is one reason FSCS can matter. Do not assume a past complaint outcome will be paid. Ask the liquidators and the Ombudsman where it stands.

What evidence helps

• Suitability reports, recommendation letters and fee agreements
• Statements showing where your money was invested, and any charges you paid
• Emails, meeting notes and call records about the advice you received
• Any complaint reference numbers, final response letters or Ombudsman correspondence
• Letters from the liquidators or FSCS, with dates received

How to structure a complaint or claim

1. Name the firm and the adviser, and say when you received the advice.
2. Set out what happened in date order: what you were advised, what risks were explained, and what you did.
3. Describe the loss: what you invested, what it is worth now, and how you worked it out.
4. State what you want: for example, a review of the advice and redress if it was unsuitable.
5. Attach evidence and keep copies of everything you send.

When and how to escalate

Start with the joint liquidators, because they now control the firm's affairs. If you disagree with how a claim is treated, or your complaint is not resolved, the Financial Ombudsman Service is free to use and may be able to look at it, depending on the circumstances. You can also check whether FSCS protection applies to your loss.

You do not need to pay anyone to do this. The FCA Firm Checker helps you confirm who is genuine, and the FCA's page on claiming compensation when a firm fails explains the wider process.

Related guides

HeyRefund has covered similar failures, including InterestMe Financial Planning in administration, EGR Wealth entering administration and ITI Capital's special administration. For the general process, see how to complain about a bank or insurer.

How HeyRefund can help

If you need to pull together advice documents, dates and losses into a clear complaint file, HeyRefund can help you organise them.

Everything above you can do yourself for free, directly with the joint liquidators, FSCS and the Financial Ombudsman Service. HeyRefund just makes the file easier to build.

Sources: FCA, Chandler King (City) Limited enters creditors' voluntary liquidation (Last checked: 26.10.2026); FSCS, Investments: what we cover (Last checked: 26.10.2026); FCA, How to claim compensation if a firm fails (Last checked: 26.10.2026); FCA, FCA Firm Checker (Last checked: 26.10.2026); Financial Ombudsman Service, Investment complaints (Last checked: 26.10.2026).