InterestMe Financial Planning (IMFP) in administration: what clients and complainants should do

InterestMe Financial Planning Limited (IMFP) and its appointed representative InterestMe Advisers Limited (IMA) entered administration on 24 September 2026. If you used either firm for pension, mortgage or financial planning advice, or you have a complaint against them, here is who to contact and what may happen next.

Key takeaways

• IMFP and IMA entered administration on 24 September 2026. Robert Goodhew and Geoff Bouchier of Kroll Advisory Limited are the joint administrators.
• The FCA says IMFP does not hold client money or custody assets; another regulated firm holds them under FCA client-asset rules.
• Complaints may still be made, but the FCA says the firms will likely not have enough money to pay compensation in full.
• The Financial Services Compensation Scheme (FSCS) may be relevant. The administrators will work with it on next steps.
• The FCA says most clients gain no benefit from a claims management company or law firm.
• Expect scam calls using the firms' or Kroll's names. End the call and contact them directly.

What happened to IMFP and IMA?

IMFP is authorised by the FCA. IMA is its appointed representative. The firms carry out regulated activities, including financial planning and advice on pensions, mortgages and wider financial planning.

On 24 July 2026, IMFP had agreed a voluntary requirement with the FCA that restricted the activities it could carry out. On 24 September 2026, both firms entered administration. The joint administrators are officers of the court and must comply with insolvency law. The FCA says it will keep engaging with them and take any necessary action to seek the best outcome for customers.

What should I do if I am an IMFP or IMA client?

How to contact the joint administrators

• Phone: +44 (0)20 7089 4700
• Website: kroll.com
• Address: Kroll Advisory Ltd, The News Building, Level 6, 3 London Bridge Street, London, SE1 9SG

What happens to complaints against IMFP or IMA?

The FCA says that if you have complained, you may be able to claim money that is owed to you. Because the firms are insolvent, they will likely not have enough to pay in full any compensation that is due. This covers people who are:

• waiting for a response to a complaint,
• holding a final response letter with an offer of compensation they have not returned, or
• already at the Financial Ombudsman Service.

Contact the joint administrators first to ask how complaints and claims will be handled. If your complaint is already with the Ombudsman, it says it will contact you in due course and you do not need to act, though you can call it on 0800 023 4567.

Will FSCS cover any losses?

The FSCS is the compensation scheme for customers of UK authorised firms that fail. It has eligibility criteria covering which people and businesses are protected. The FCA says the joint administrators will work with FSCS to determine next steps and provide updates.

As a guide, FSCS says that for investment providers or advisers that failed after 1 April 2019, cover may be up to £85,000 per eligible person, per firm. FSCS also says the regulated activity, such as giving advice, must be regulated for protection to apply. Whether your loss is covered depends on your facts, so check FSCS's failed-firms information before assuming either way.

What evidence helps

• Suitability reports, recommendation letters and fee agreements
• Statements showing where your money was invested and what you paid in charges
• Emails, meeting notes and any complaint reference numbers
• Any final response letter or offer of compensation from IMFP or IMA
• Correspondence from the administrators or the Ombudsman

How to structure a complaint or claim

1. Say who you are dealing with: IMFP, IMA, or both, and when you received advice.
2. Set out what happened in date order: what you were advised, what you did, and what went wrong.
3. Describe the loss: what you paid or lost, and how you worked it out.
4. State what you want: for example, a review of the advice and redress if it was unsuitable.
5. Attach evidence and keep copies of everything you send.

When and how to escalate

Start with the joint administrators, since they control the firms. The Financial Ombudsman Service is free, and if you already have a complaint with it, it will contact you. Check FSCS information on failed firms for your position. The FCA Firm Checker helps you verify who is genuine.

The FCA also warns to be cautious about claims management companies and law firms approached about reclaiming assets, since fees may reduce what you get back.

Related guides

HeyRefund has covered similar failures, including EGR Wealth entering administration, ITI Capital's special administration and Prosper Capital's liquidation and FSCS claims. If your pension move was delayed, see pension and investment transfer delays.

How HeyRefund can help

If you are trying to organise advice documents, dates and losses into a clear complaint file, HeyRefund can help you build it.

Everything above you can do yourself for free, directly with the administrators, FSCS and the Ombudsman. HeyRefund just makes the file easier to build.

Sources: FCA, InterestMe Financial Planning Limited (IMFP) and the appointed representative InterestMe Advisers Limited (IMA) enter administration (Last checked: 30.09.2026); FSCS, Investments: compensation and protection (Last checked: 30.09.2026); FCA, FCA Firm Checker (Last checked: 30.09.2026); Financial Ombudsman Service, Investment complaints (Last checked: 30.09.2026).